Frequently Asked Questions
Everything you need to know about your Bigme experience.
What is the typical shipping time for international orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes between 5 to 10 business days depending on your location and chosen shipping method.
Do Bigme products come with a manufacturer warranty?
Yes, all Bigme electronic devices come with a standard one-year limited warranty that covers any hardware defects in materials or workmanship under normal use.
What is your return policy for open-box electronics?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original packaging. Please note that a restocking fee may apply for items that are not in their original condition.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways.
Are software updates included for Bigme E-ink devices?
Absolutely. We regularly release firmware updates to improve device performance, add new features, and ensure security. You can update your device directly via Wi-Fi in the settings menu.